Refund Policy

Refund Policy

We accept return requests for eligible unused items within 30 days of delivery.

Return eligibility

To be eligible, the item must be unused, in the condition received, and returned with its original components and packaging. For hygiene and safety, a used pet toy cannot be returned unless it arrived damaged, defective, or incorrect.

Start a return

Contact us through the Wigglekind contact page before sending anything back. Include your order number and the reason for the request. Returns sent without authorization or to an address not supplied by us may not be accepted.

Damaged, defective, or incorrect items

Contact us as soon as possible with your order number and clear photos when available. After review, we will provide an appropriate replacement, return instruction, or refund.

Return shipping

Customers are responsible for return shipping on approved change-of-mind returns. Wigglekind covers reasonable return or replacement costs when we confirm that an item arrived damaged, defective, or incorrect.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or payment provider may require additional processing time.

Order changes and cancellations

Contact us as soon as possible. We cannot guarantee a change or cancellation after an order has entered processing.

This policy does not limit any rights that cannot be excluded under applicable consumer law.